From Four to Five: How WT Consultancy Helped a Client Achieve a Top Food Hygiene Rating

At WT Consultancy, we take immense pride in the successes of our clients – and today, we’re celebrating a fantastic result for one of them.

When this hospitality business received a Food Hygiene Rating of 4 in mid-2023, the team was understandably disappointed. Determined to reach the highest standard, they partnered with our consultant Chris Francis, who worked closely with the Head Chef and kitchen staff to put effective improvements into place.
Chris took a hands-on, practical approach to achieving compliance and embedding a strong food safety culture. His work included:

• Using the WT Portal to add relevant checks and ensure consistent record-keeping.
• Delivering food hygiene awareness training to staff.
• Conducting scenario-based training in the kitchen to reinforce best practice in real time.
• Carrying out unannounced food safety audits to highlight areas for improvement and keep the team inspection-ready.

Thanks to these steps, the client was more than ready when the Environmental Health Officer (EHO) returned for a follow-up visit. The result? A much-deserved Food Hygiene Rating of 5 – the highest possible score.
Even more impressively, the EHO confirmed that the business is now classed as low risk, meaning it won’t need another inspection for four years.

The client is absolutely delighted with the outcome, and we couldn’t be prouder of Chris’s hard work in making this happen.
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👏 A huge well done to Chris and the kitchen team!

👉 If your business is aiming for a 5-star Food Hygiene Rating, our expert food safety consultants can help you get there.