​Booking Placement
Bookings are not final until payment is complete

Cancellation
Cancellations outside of 5 working days within the class date will be refunded at 75% of the class fee paid
Cancellations within 5 working days of class date are not eligible for a refund.

​​***COVID-19 Government enforced cancellations***

****In the event of restrictions set about by government which restrict the delivery of a class then all payments will be held in credit until such restrictions have been lifted. and classes can be rescheduled***​​

​Reschedule
If you are unable to make a class and need to reschedule then you are entitled to a 25% discount on the following rebook.

​Adverse Weather and Road Conditions
If the trainer is able to reach the venue the training will proceed, however if you do not attend the training you will not be eligible for a refund.
If the trainer is unable to reach the venue, you will be entitled to a credit for another class date.
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Attendance
Full attendance throughout the duration of the training is required.
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Language
All delegates must have a good understanding of written and spoken English. (Please note that translators are not permitted to attend)

Special considerations and reasonable adjustments
• Delegates with special assessment requirements can request the assistance of the invigilator, if required. Discussions to accommodate delegates with special requirements should be arranged prior to the course and separate arrangements must be put in place.
• Prior to course commencement, approved training organisations should identify any special requirements that delegates may have, such as physical disabilities, including sight, hearing or writing, and learning or reading difficulties (for example, dyslexia). It is important to remember that sensitive information about the delegate has been offered voluntarily and it should be respected as confidential and in accordance with Data Protection legislation.
• In circumstances where assistance is required WT Consultancy should know that under the Equality Act 2010, the approved training organisation is specifically required to make ‘reasonable adjustments’ or give ‘special consideration’ to enable everyone to compete equally. However, this must not affect the integrity of the examination.
• Check with the delegate to find out what support they need and be prepared to arrange for adaptations (for example, the examination can be held in a separate room and questions can be read to the delegate), which may include additional staff support.

Under 18?
If delegate is under 18, they will need to bring with them a signed Parental Consent Form

Privacy Policy
please read our Privacy Policy

Complaints
Before initiating a complaint, you may wish to take advice, those available to help include:
• The person conducting the training
• The Management Systems Representative
• The Managing Director
Please request the full complaints procedure by calling 01884 675101